Privacy Policy for Talknology Voice Agent

Introduction

Welcome to Talknology (the "Service", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our voice agent platform available at talknology.ai.

Your privacy is important to us. By accessing or using the Service, you agree to the data practices described in this Privacy Policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at: support@talknology.ai.

Information We Collect

All data processed by Talknology is provided directly by the user through their interaction with the Service. We do not collect personal data from third party sources.

Information you provide directly may include account details such as your name and email address if you sign up, as well as voice recordings, transcripts, call metadata, and other content you submit while using the voice agent.

Information collected automatically is limited to technical and usage data generated as a result of your use of the Service, such as interaction logs, timestamps, IP address, browser type, device information, and similar metadata necessary for functionality, security, and performance monitoring.

How We Use Your Information

We use the information we collect to operate, maintain, and improve the Service, including processing voice inputs and generating responses. We also use data to monitor performance, analyze usage patterns, improve accuracy and reliability, communicate with users, provide customer support, ensure security, prevent misuse, and comply with legal obligations.

Where applicable, and only with appropriate safeguards or consent, information may also be used for research, testing, and development to improve our voice agent technology.

Data Storage and Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing the Service, maintaining accounts, and meeting legal or operational requirements. When data is no longer needed, it is deleted or anonymized in accordance with our data retention practices.

You may request deletion of your personal data at any time, subject to applicable legal or contractual obligations.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal data.

All third party integrations available on the Platform are configured and authorized solely by the user. Talknology only shares data with third parties when you explicitly choose to connect an integration. Currently, the only third party services that may receive access to user data through such integrations are:

• Twilio, for telephony and voice communication services
• Stripe, for payment processing and billing
• Google Calendar, for scheduling and calendar based functionality

Any data shared with these services is limited to what is necessary for the selected integration to function and is governed by the respective third party's privacy policies and terms. Talknology does not independently transmit user data to third parties without user initiation.

We may also disclose information if required to do so by law, regulation, or legal process, or if necessary to protect the rights, safety, or property of Talknology, our users, or others.

Security

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, loss, misuse, or disclosure. These measures may include encryption, access controls, and secure infrastructure.

Despite these efforts, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, delete, or receive a copy of your data, as well as the right to object to or restrict certain processing activities or withdraw consent where applicable.

Requests to exercise these rights can be made by contacting us at support@talknology.ai. We will respond in accordance with applicable data protection laws.

Children's Privacy

The Service is not intended for use by children under the age of 13, or the minimum age required by applicable law. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it promptly.

International Data Transfers

As a global service, your information may be processed or stored in countries outside your country of residence. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last updated" date above. We encourage you to review this policy periodically to stay informed about how we handle your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@talknology.ai